10% Internet discount- request a Quote below! SFO - San Francisco International airport transportation, SJC, OAK & other airports & areas. Non-airport/local/ hourly for business, parties, events & more.

FAQ (Frequently Asked Questions) Q1. How can I use NLSTrans.com to meet my transportation needs? You can use the Request a Quote/Make a Reservation form to Request a Quote, choose vehicles, check driver availability, make reservations, pay online, and/or request a telephone call-back. [Back to top] Q2. What are your Rates? Use the Request a Quote/Make a Reservation form to find out. A 10% Web-only Discount is available if you request a price quote using our website but not available if you simply make a reservation on the phone. (May not apply to revised rates.) [Back to top] Q3. What is the tipping/gratuity policy? Please consider leaving a gratuity for your driver; Industry standard is 20%. [Back to top] Q4. What are the fees/policies for lateness/tardiness by the customer? If you are more than 10 minutes late for your pickup, the driver reserves the right to either (1) make your pickup contingent upon your paying of a 45 cent per minute waiting fee or (2) cancel your pickup, with (a) a refund of any amount paid minus $20 if your tardiness is due to a late flight arrival* or (2) NO REFUND otherwise. (*Late flight arrivals must be officially posted at the airport and must match with flight info on your Cheaper-Than-A-Taxi reservation.) [Back to top] Q5. What is the Cancellation/Refund Policy? If you contact us to cancel your Reservation more than 7 days in advance, there will be a FULL REFUND. If you contact us to cancel between 24 hours and 7 days in advance, you will be refunded any amount paid minus a $20.00 cancellation fee. If you contact us to cancel less than 24 hours in advance, we reserve the right to give you NO REFUND. However, please contact us as we might be willing to give a partial refund in certain situations. [Back to top] Q6. How will I pay for my ride? We accept cash, MasterCard, Visa, American Express, Discover, and PayPal. Credit card transactions can be processed through PayPal to maintain the security of your personal information, or drivers accept cards over the phone as well. [Back to top] Q7. May I pay using a PayPal "eCheck"? Sorry, no. [Back to top] Q8. Can you call me to remind me of my pickup? Yes! We will gladly place a COURTESY CALL to remind you of your Reservation, at the time of, a few hours before, or the day before, your pickup. (You will get the opportunity to schedule your Courtesy Call during the confirmation stage of the Reservation Process.) [Back to top] Q9. What type of Vehicles are used for my transportation? Lincoln Town Cars & more. (View Photos) [Back to top] Q10. How many people can fit? In general, the number of people designated in the vehicle description can fit. For example, Up to 4 people can fit in 4-passenger Lincoln Town Cars. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit.There is no additional per-person charge. [Back to top] Q11. When can I book a pickup? You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance. [Back to top] Q12. When can I get picked up? You can get picked up anytime. We operate 24/7. [Back to top] Q13. What types of itineraries are available? One way & round trips involving airport. One way & round trips not involving airport. Hourly service. NOTE: If you return to your origin within a short time of being dropped off at your destination, and the driver will need to wait for you outside, you will be quoted an "hourly" rate, NOT a "round trip" rate. [Back to top] Q14. Where can I request to be picked up/dropped off? Request to be picked up and dropped off at a specific street address, such as 123 Maple St, or a specific area, such as SFO - San Francisco International Airport. When booking online, the pickup and dropoff cities can be anywhere in CA. [Back to top] Q15. What flight info should I enter for airport runs? Your Airline, Flight Number, and Flight Time, for example "American Airlines Flight #1020 Arriving @ 5:25 PM". This info is required for Arriving flights and recommended for departing flights. [Back to top] Q16. What is the alcohol/ drug policy? Alcohol consumption or posession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or posession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND. [Back to top] Q17. What is the Lost-and-Found policy? We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item and we will return it to you if we have found it. Q18. With whom am I making an arrangement? All transportation requests made through this website are forwarded to various service providers, including NLS Trans. The service provider which is selected to serve your transportation request is solely responsible for any eventualities related to your transportation request. The selected service provider reserves the right to refuse service to any passenger. Contact information for both service providers and NLSTrans.com (which maintains this website) can be found here. [Back to top] Q19. What is the Limitation of Liability? Under no circumstance shall the transportation service provider, Limozip or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider. Q. What if my question is not answered above? Please contact us or submit your feedback below: Question/Comment: Your name* Your email address* Your phone number* *(All contact info is Optional. Feel free to leave an anonymous comment.) Comment: